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Compliment/Complaint Procedures

Compliment Procedures:

Any Compliment concerning Pennsylvania State Police personnel (enlisted or civilian) may be sent directly to the Pennsylvania State Police Station where the member/employee is assigned. Please mark all correspondence to the attention of the Station Commander. 
 
Complaint Procedures:

If your complaint involves another Commonwealth agency, you must contact that agency directly.

The Pennsylvania State Police, Internal Affairs Division investigates alleged misconduct of Pennsylvania State Police personnel only.

 

The Pennsylvania State Police Internal Affairs Division (IAD) will thoroughly evaluate all reports of personnel (enlisted or civilian) misconduct. Anyone who files a complaint will be treated with respect. 
 
Any one of the following methods may be utilized:

In Person: Complaints can be filed at any PSP installation, 24 hours a day, 7 days a week. Letters must be original (no copies) and contain an original signature.

By Phone: The Internal Affairs Division may be contacted by calling their Toll-Free Line at 866-426-9164 to speak with a representative during normal business hours, Monday through Friday between 8:00 AM and 3:00 PM. During holidays and non-business hours, please leave a message including your name, address and phone number, and you will receive a return call the next business day. 

Online: Please visit this page to fill out and submit an online Complaint Verification Form.
 
By Mail: Download, complete, and mail in the Complaint Verification Form . Please fill in blocks 1 through 5 and submit the original with an original signature. Copies will not be accepted. It is suggested that you keep a copy for your own records. 
 

Upon completion the Complaint Verification Forms may be mailed to:

Pennsylvania State Police 
Bureau of Integrity and Professional Standards, 
Internal Affairs Division 
7820 Allentown Boulevard 2nd Floor 
Harrisburg, Pennsylvania 17112