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Critical Listening and Multi-Tasking


Course Description: This course will cover communication; hearing; listening; multi-tasking, and risk management. It emphasizes the importance of listening rather than hearing when dealing with the public and Troopers on the radio; the practice of active listening and the pitfalls (there are numerous exercises incorporated); discusses risk management during the call taking process, and the importance of multi-tasking.

Instructional Hours:  1 Day/6 Hours 

Instructional Objectives:  After completion, the student will be able to:

1.  Be able to define communication.

2.  Know the difference between hearing and listening.

3.  Be aware of the importance of multi-tasking.

4.  Understand risk and how to mitigate risk.

Audience:  PCO; Municipal/County Dispatchers

Additional Information: Class participation is required.

Registration: Please register for the classes below using form SP 8-130All applications must be received 7 days prior to the course start date.

Locations: For a list of all training centers and directions, please visit the Training Center Page.



Not Offered at This TimeMrs. Kathy Korb-Dinges, 717-533-9111, Extension 417, kkorbdinge@pa.govNo

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