Customer Service and Interpersonal Skills
COURSE DESCRIPTION: This course is designed to have participants become aware of who their customers are and how they can strengthen their customer service relationships and skills. Also incorporated in this course is a strong emphasis on interpersonal skills.
EQUIPMENT NEEDED: None
INSTRUCTIONAL HOURS: 1 Day / 6 Hours
INSTRUCTIONAL OBJECTIVES: After completion, the student will be able to:
• Define Customer Service.
• Implement ways to improve customer service.
AUDIENCE: PSP Civilian
Please register for the classes below using form SP 8-130
. All applications must be received 7 days prior to the course start date.
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