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Police Communications Operator (PCO) Basic Training

Course Description: This course is mandatory for PCOs and for State Police Members, including limited-duty personnel, performing full-time desk and communication duties. Participants will be furnished knowledge and proper techniques in radio dispatching. Various basic police telecommunications requirements are covered. Successful completion of this course can result in certification by Associated Public-Safety Communications Officials (APCO), Inc.
 
Instructional Hours:  15 Days/120 Hours
 
Instructional Objectives:  After completion of this course, the student should have a better understanding of what is expected of them as a PCO. 
 
This course covers different modules that include information regarding:
 
  • Introduction to your new career, this section covers PSP organization, ethics and values, basic telecommunication elements, and policies and procedures.  
  • Interpersonal Communications.  Non-verbal communications, hearing and listening, customer service and quality assurance are covered.
  • Telephone Communication Techniques.  Basic call processing, information gathering techniques, taking descriptive information, and handling different caller types.
  • Telephone Technology.  Private Branch Exchange (PBX) systems, test to 9-1-1, using a Teletypewriter (TTY).
  • Telematics and collision notification systems.
  • Computer-Aided Dispatch (CAD).
  • Radio techniques, such as initiating radio traffic, broadcast procedures, Emergency Button Activation (EBA), response unit safety.
  • Call classifications.
  • The National Incident Management System (NIMS) and Incident Command System (ICS).
  • Liability issues.  This is an overview of civil liability law, discuss how following policy and procedure minimizes liability risks,  and confidentiality.
  • Stress management, teamwork, and on the job issues, Members Assistance Program (MAP) and State Employees Assistance Program (SEAP).

Course Completion Requirements:  Attendance and successfully pass (80% or above) the Association of Public Safety Communications Officials (APCO) test, and pass (80% or above) the State Certification Exam.  Students may not miss more than four hours of instructions.

Audience:  PCO
 
Pre-Requisite(s):  New Employee Orientation and PCO CAD
 

Registration: Please register for the classes below using form SP 8-130All applications must be received 7 days prior to the course start date.

Locations: For a list of all training centers and directions, please visit the Training Center Page.

  
  
  
  
  
Notes
Academy1/27/2020 12:00 PM2/14/2020 12:00 PMMrs. Kathy Korb-Dinges, 717-533-9111, Extension 417, kkorbdinge@pa.govNo
Maximum of 14 students.
 
First day starts at 1200 hours, the remaining days start at 0800 hours.
 
The class runs through 160 hours each day except the last day, class ends at 1200 hours.
Academy5/4/2020 12:00 PM5/22/2020 12:00 PMMrs. Kathy Korb-Dinges, 717-533-9111, Extension 417, kkorbdinge@pa.govNo
Maximum of 14 students.
 
First day starts at 1200 hours, the remaining days start at 0800 hours.
 
The class runs through 160 hours each day except the last day, class ends at 1200 hours.

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