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Support Staff Symposium

Course Description: This symposium is designed to offer a selection of brief topics to enhance and enrich knowledge and skill levels of those involved in support positions. Topics include (but are not limited to): Proofreading, Teambuilding, Stress Management, Time Management, Conflict Management, Customer Service, Interpersonal Skills, Written Communication, Grammar and Punctuation, and certain Administrative Regulation (AR) reviews.

Instructional Hours: 3 Days/24 Hours

Instructional Objectives:  After completion, the student will be able to:

  • Define Customer Service.
  • Implementing ways to improve customer service.
  • Defining conflict.
  • Learn to manage conflict with others and yourself.
  • Learn to prioritize and plan within Time Management.
  • Realization of how stress affects us.
  • Preventative actions dealing with stress.
  • Learn telephone tips and techniques and obtain telephone etiquette.

Course Completion Requirements:  Attendance and successful completion of a knowledge check.

Audience: Civilians

Additional Information: This course is targeted to Clerical support on all levels

Registration: Please register for the classes below using form SP 8-130.  All applications must be received 7 days prior to the course start date.

Locations: For a list of all training centers and directions, please visit the Training Center Page.

  
  
  
  
  
Notes
Not Offered at This TimeMr. Stephen M. Lynch, 717-533-9111, Extension 409, slynch@pa.govNo
Maximum of 25 students
 
First day starts at 1230 hours, the remaining days start at 0800 hours.
 
The class runs through 1600 hours each day except the last day, class ends at 1200 hours.

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