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Compliment/Complaint Procedures

Compliment Procedures

Any Compliment concerning Pennsylvania State Police personnel (enlisted or civilian) may be sent directly to the Pennsylvania State Police Station where the member/employee is assigned. Please mark all correspondence to the attention of the Station Commander. 

Complaint Procedures

If your complaint involves another Commonwealth agency, you must contact that agency directly. The Pennsylvania State Police, Internal Affairs Division investigates alleged misconduct of Pennsylvania State Police personnel only

The Pennsylvania State Police Internal Affairs Division (IAD) will thoroughly evaluate all reports of personnel (enlisted or civilian) misconduct. Anyone who files a complaint will be treated with respect. 

Use any of the following methods:

In Person: Complaints can be filed at any PSP installation, 24 hours a day, 7 days a week. Letters must be original (no copies) and contain an original signature.

By Phone: The Internal Affairs Division may be contacted by calling their Toll-Free Line at 866-426-9164 to speak with a representative during normal business hours, Monday through Friday between 8:00 AM and 3:00 PM. During holidays and non-business hours, please leave a message including your name, address and phone number, and you will receive a return call as soon as possible. 

Online: Visit the PSP Compliment/Complaint Portal

By Mail: Download, complete, and mail in the Complaint Verification Form. Please fill in blocks 1 through 5 and submit the original with an original signature. Copies will not be accepted. It is suggested that you keep a copy for your own records. Upon completion, the Complaint Verification Forms may be mailed to:

Pennsylvania State Police 
Bureau of Integrity and Professional Standards
Internal Affairs Division
7820 Allentown Boulevard 2nd Floor
Harrisburg, Pennsylvania 17112 

BIPS Annual Reports

2022 BIPS Annual Report
2021 BIPS Annual Report
2020 BIPS Annual Report
2019 BIPS Annual Report
2018 BIPS Annual Report
2017 BIPS Annual Report